How It Works

Step 1: List Surplus Food

Donors upload food details to make it available for matching.

What Donors Provide

Food Details: Type, quantity, ingredients, allergens
Photos: Clear images showing packaging & condition
Origin: Where the food came from (restaurant, school, etc.)
Pickup Window: When food can be collected
Storage Info: How it was stored, temperature maintained
Certifications: Health/safety documents if available

Verification at Listing

Donor identity verified. Food details reviewed. Platform confirms listing meets all safety requirements before going live.

Step 2: Match & Notify

Intelligent matching connects donors with the right recipients & couriers.

How Matching Works

Admin Matching: Coordinators review food type, quantity, and pickup location
Need Assessment: Matches with registered NGOs requesting that food type
Proximity: Prioritizes nearest recipient to minimize logistics
Availability: Confirms courier availability for pickup time
Notifications: Dashboard and email notifications are planned as the workflow scales

What Happens Next

NGO confirms they can accept. Courier accepts pickup task. Donor approves matched team. Pickup time & location confirmed with all parties.

Step 3: Facilitate Delivery

Courier collects, transports, and delivers. Impact is recorded.

Delivery Process

Pickup Confirmation

Courier arrives at donor location, records pickup proof, and confirms collection in the dashboard.

Delivery Status Tracking

Couriers update pickup and delivery status in the dashboard. GPS and temperature integrations are future roadmap items.

Delivery & Impact

Recipient confirms receipt & condition. Reports meals served & beneficiaries. Impact credits awarded to all parties.

Complete Workflow

1. Donor Registers

Create account & verify identity

2. Lists Food

Upload details, photos, pickup time

3. Platform Verifies

Food details reviewed & approved

4. Admin Matches

Assigns approved NGO and courier

5. Notifications

All parties alerted & confirm

6. Pickup

Courier collects and records proof

7. Track

Dashboard status updates

8. Deliver

Recipient receives & confirms

9. Report Impact

Meals served & beneficiaries logged

10. Award Credits

Impact credits for all parties

Key Features

Proof-Based Verification

Courier proof, NGO confirmation, and admin review create accountability and traceability.

Food Safety Notes

Donors record expiry, storage, and temperature notes. Sensor integrations are planned for a later phase.

Liability Protection

Clear responsibility assignment. Documentation for all food safety compliance.

Workflow Alerts

Dashboard status changes keep parties informed. Push notifications are planned for a future mobile app.

Impact Tracking

See meals saved, CO₂ reduced, communities served. Transparent metrics for all.

Audit Trail

Every major donation action is logged for admin review and verified impact reporting.

Common Questions

Average delivery time from pickup to recipient is 30-60 minutes, depending on location. For fresh food, we prioritize speed to maintain quality & temperature.

Our 4-level verification process catches issues early. If food quality is compromised during delivery, the recipient can reject the batch and the incident is logged. The donor is not penalized if courier was at fault. All parties share responsibility.

Multi-level verification:

Donor submits certified origin & storage details
Platform reviews food documentation & photos
Courier records pickup proof and confirms collection
Recipient does final safety check before distribution

Yes! Donors can set preferences for recipient NGOs and the platform will prioritize their requests when making matches. This helps build long-term partnerships & familiarity with recipients.

Impact credits = Meals Saved × 5 + (Food Weight in kg × 1) CO₂ credit
Example: 100 meals (500 lbs) = 500 meal credits + 227 kg × 1 CO₂ credit = 727 total impact credits